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Clydesdale is the SMA
Worldwide Franchise
Banking Partner |
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+44 844 999 3 762 |
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SMA Worldwide plc, SMA House,
Langley Waters, Home Park,
Kings Langley. WD4 8LZ |
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E-mail: sma@smagm.com |
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| Faq (Frequently
Asked Questions) |
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Below are the common
questions we get asked regarding the SMA Worldwide
franchise opportunity |
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1) How big
is this opportunity?
The size of the market is
huge and is expected to grow to £18
billion in the UK by 2009. Our unique
operation, specialised IT and software, our focus on
Customer Service, and world-class Sales and Marketing
will ensure that you have all the tools to capture this
growing market and convert the countless opportunities
in every one of our territories. This is a great time to
be joining a company that has grown to over £1m of
highly profitable turnover.
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2) How hard is it to get
clients?
Thousands
of businesses need national and international courier
& logistics suppliers to support their customers and
many of them are frustrated at the lack of customer
focus and poor service provided by their incumbent
suppliers. The SMA proven sales process and the
excellent support from the Franchise Director will
enable you to generate a steady supply of
prospects for your territory. We will teach you how to
sift through these prospects and close the sale with the
most profitable of them. We pride ourselves that our
franchisees have the highest profitability in the
industry. Remember, you only need to acquire two clients
per month to rapidly build a great business
3) What type
of person is ideal for this business?
We are
very selective about the people we take on board. Why? Because our
success is directly related to your
success. Therefore we can’t afford to accept just anyone.
For starters you must have
the following qualities, or we won’t even consider
you…
- Have the ambition to grow a
substantial business
- Have the passion and
enthusiasm to sell a market-leading service and build
your own substantial client base
- Have a commitment to
putting customer service first and dedication to 100%
client satisfaction
- Are able to
communicate easily with all clients at every
level
- Are able to
manage a small but essential team of people
- Are highly
motivated, organised and bursting with
energy
- Are confident
of being able to run your own
busines
And most importantly…
- Have
the drive, desire, and ambition to be the
best!
4) What support structure do you have in place?
We
believe that the support structure of any Franchise
organisation is one of the most important
aspects of running a
successful Franchise.
Of course our
training and Operation Manual is so detailed you won’t
need constant supervision, but as we know that you will
need support from time to time we have engaged ‘The
Franchise Director’ to ensure that you have hands-on
support throughout the year. Their mission is to support
the growth of the ‘franchisee family’.
That’s why we have this structure in place. To
ensure your success…
We
guarantee you’ll never feel alone.
5) How does your
training and systems compare to other Franchise
organisations?
We are
experts in this industry. We know it inside out. Our
training procedures and manuals will teach you and in
the future we will guide you through the SMA systematic
procedures to ensure that you implement a true SMA
system that is proven. We believe we offer the best
training available.
Our attention to detail will
impress you, we know we can make you highly proficient
and well on your way to becoming a true
expert in running your SMA Territory, in just 1 week flat! There will of course be
continuous on the job training, guidance and support
from The Franchise Director.
We don’t accept everyone as
Franchisees, but those that qualify, we choose because
they already have the required sales, marketing and
management skills that are needed to run a very
successful business.
6) How much is the Franchise
fee?
For the franchisees joining
us in 2008 we are offering a discounted franchise fee of
just £29,999 + VAT. This will then increase for the
following courses. On-going there is a monthly
management service fee paid to the Franchisor; this is
set at 15% of turnover.
7) What is the
approximate total investment and what does the
management service fee include?
The total Franchise package
investment includes the Franchise Fee mentioned above
and a budget for working capital to ensure that you have
the appropriate business infrastructure to support the
rapid growth that we plan for you. The cost of premises,
drivers and operations will vary by territory but we
will give you a clear indication of likely costs at an
early stage.
In return for the franchise fee and
ongoing management service fee you will
receive:
Business Start
Up.
- Your own protected
territory (and the opportunity to buy more than one
area)
- Full HQ support from our
Kings Langley or Heathrow hubs
- Comprehensive and highly
detailed operations manuals covering every aspect of
the business
- Possibility of Start up
finance at highly competitive rates from our banking
partners, Clydesdale Bank, subject to
status.
- All your invoicing, credit
control, debt collection and reconciliation done for
you
- 1 week residential training
course
Equipment, Technical
Support and Stationery
- SMA Liveried Merceds Van at a highly
competitive rate
- Centrally negotiated market
leading deals for vehicles as your business
expands
- Uniforms incorporating our
franchise identity
- Support to find and equip
your premises and to expand in the future
- Stationery Pack
(Letterheads, Compliment Slips, Business
Cards)
- SMA Personal
Computer
- Use of our bespoke
quotation and client software with ongoing
upgrades
- Initial allocation of
brochures and presentation material
- Initial allocation of
Airway bills and packaging
- Hands on support and access
to proven templates when you tender for major
contracts.
Ongoing
Support
- Dangerous goods management course
facilitation
- Special rates for industry
training events
- Technical support to help
you design tailored solutions to meet your clients
needs
- Centrally negotiated
insurance packages
- Centrally negotiated Van
tracking, document storage, electronic archiving and
group mobile phone contracts
- Ongoing
training to keep you up to speed with the latest
market development
- On going personal support
from the SMA Head Office and Franchise Director
support team
- SMA Worldwide reward and
recognition programme for
Franchisees
For a
limited period we are offering all of the above for
£29,999. This is outstanding value that will only be
available at this price in 2008.
8) How Long is the
Franchise Agreement for?
The Franchise
agreement is for a renewable 5 years subject to certain
provisions and targets.
9) Can I operate more than one
territory?
Yes, once
you have your office up and running successfully,
generating good turnover and profit, you will be
able to purchase another territory
and open another depot, greatly increasing your earnings
potential.
10) How many Franchisees will there be in
the UK?
We are only
offering 45 franchisees across the UK and Ireland each
with their own dedicated territory; this will ensure all
franchisees have a territory with lots of opportunity to
grow sales and profits. Each year we plan to recruit
8-15 franchisees only. This will allow us to grow the
network at a robust and sensible pace and support our
existing franchisees as fully as possible. |
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