Clydesdale is the SMA
Worldwide Franchise
Banking Partner
  +44 844 999 3 762
  SMA Worldwide plc, SMA House,
Langley Waters, Home Park,
Kings Langley. WD4 8LZ
Faq (Frequently Asked Questions)
Below are the common questions we get asked regarding the SMA Worldwide franchise opportunity  
1) How big is this opportunity?

The size of the market is huge and is expected to grow to £18 billion in the UK by 2009. Our unique operation, specialised IT and software, our focus on Customer Service, and world-class Sales and Marketing will ensure that you have all the tools to capture this growing market and convert the countless opportunities in every one of our territories. This is a great time to be joining a company that has grown to over £1m of highly profitable turnover.

2) How hard is it to get clients?

Thousands of businesses need national and international courier & logistics suppliers to support their customers and many of them are frustrated at the lack of customer focus and poor service provided by their incumbent suppliers. The SMA proven sales process and the excellent support from the Franchise Director will enable you to generate a steady supply of prospects for your territory. We will teach you how to sift through these prospects and close the sale with the most profitable of them. We pride ourselves that our franchisees have the highest profitability in the industry. Remember, you only need to acquire two clients per month to rapidly build a great business

3) What type of person is ideal for this business?

We are very selective about the people we take on board. Why? Because our success is directly related to your success. Therefore we can’t afford to accept just anyone.

For starters you must have the following qualities, or we won’t even consider you…
  • Have the ambition to grow a substantial business
  • Have the passion and enthusiasm to sell a market-leading service and build your own substantial client base
  • Have a commitment to putting customer service first and dedication to 100% client satisfaction
  • Are able to communicate easily with all clients at every level
  • Are able to manage a small but essential team of people
  • Are highly motivated, organised and bursting with energy
  • Are confident of being able to run your own busines
And most importantly…
  • Have the drive, desire, and ambition to be the best!
4) What support structure do you have in place?

We believe that the support structure of any Franchise organisation is one of the most important aspects of running a successful Franchise.

Of course our training and Operation Manual is so detailed you won’t need constant supervision, but as we know that you will need support from time to time we have engaged ‘The Franchise Director’ to ensure that you have hands-on support throughout the year. Their mission is to support the growth of the ‘franchisee family’.

That’s why we have this structure in place. To ensure your success…

We guarantee you’ll never feel alone.

5) How does your training and systems compare to other Franchise organisations?

We are experts in this industry. We know it inside out. Our training procedures and manuals will teach you and in the future we will guide you through the SMA systematic procedures to ensure that you implement a true SMA system that is proven. We believe we offer the best training available.

Our attention to detail will impress you, we know we can make you highly proficient and well on your way to becoming a true expert in running your SMA Territory, in just 1 week flat! There will of course be continuous on the job training, guidance and support from The Franchise Director.

We don’t accept everyone as Franchisees, but those that qualify, we choose because they already have the required sales, marketing and management skills that are needed to run a very successful business.

6) How much is the Franchise fee?

For the franchisees joining us in 2008 we are offering a discounted franchise fee of just £29,999 + VAT. This will then increase for the following courses. On-going there is a monthly management service fee paid to the Franchisor; this is set at 15% of turnover.

7) What is the approximate total investment and what does the management service fee include?

The total Franchise package investment includes the Franchise Fee mentioned above and a budget for working capital to ensure that you have the appropriate business infrastructure to support the rapid growth that we plan for you. The cost of premises, drivers and operations will vary by territory but we will give you a clear indication of likely costs at an early stage.

In return for the franchise fee and ongoing management service fee you will receive:

Business Start Up.
  • Your own protected territory (and the opportunity to buy more than one area)
  • Full HQ support from our Kings Langley or Heathrow hubs
  • Comprehensive and highly detailed operations manuals covering every aspect of the business
  • Possibility of Start up finance at highly competitive rates from our banking partners, Clydesdale Bank, subject to status.
  • All your invoicing, credit control, debt collection and reconciliation done for you
  • 1 week residential training course
Equipment, Technical Support and Stationery
  • SMA Liveried Merceds Van at a highly competitive rate
  • Centrally negotiated market leading deals for vehicles as your business expands
  • Uniforms incorporating our franchise identity
  • Support to find and equip your premises and to expand in the future
  • Stationery Pack (Letterheads, Compliment Slips, Business Cards)
  • SMA Personal Computer
  • Use of our bespoke quotation and client software with ongoing upgrades
  • Initial allocation of brochures and presentation material
  • Initial allocation of Airway bills and packaging
  • Hands on support and access to proven templates when you tender for major contracts.
Ongoing Support
  • Dangerous goods management course facilitation
  • Special rates for industry training events
  • Technical support to help you design tailored solutions to meet your clients needs
  • Centrally negotiated insurance packages
  • Centrally negotiated Van tracking, document storage, electronic archiving and group mobile phone contracts
  • Ongoing training to keep you up to speed with the latest market development
  • On going personal support from the SMA Head Office and Franchise Director support team
  • SMA Worldwide reward and recognition programme for Franchisees
For a limited period we are offering all of the above for £29,999. This is outstanding value that will only be available at this price in 2008.

8) How Long is the Franchise Agreement for?

The Franchise agreement is for a renewable 5 years subject to certain provisions and targets.

9) Can I operate more than one territory?

Yes, once you have your office up and running successfully, generating good turnover and profit, you will be able to purchase another territory and open another depot, greatly increasing your earnings potential.

10) How many Franchisees will there be in the UK?

We are only offering 45 franchisees across the UK and Ireland each with their own dedicated territory; this will ensure all franchisees have a territory with lots of opportunity to grow sales and profits. Each year we plan to recruit 8-15 franchisees only. This will allow us to grow the network at a robust and sensible pace and support our existing franchisees as fully as possible.
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